Refund Policy

Last updated: [Insert Date]

Thank you for shopping with us! We want you to feel confident when purchasing sanitary and bathroom accessories from our store. If you are not fully satisfied with your order, we’re here to help.

Returns

You may request a return within 7 days of receiving your order.
To be eligible for a return, the item must be:-

  1. Unused and in its original condition.
  2. In its original packaging.
  3. Free from any installation marks, scratches, or damage.

(Note: Due to hygiene reasons, certain sanitary items may not be eligible for return once opened.)

Non-Returnable Items

  • Used or installed sanitary accessories
  • Items without original packaging
  • Items damaged due to incorrect installation

  • Custom or clearance item

Return Process

     1. Contact us at [your email/WhatsApp] with your order number and reason for return.
     2. Our team will review your request and provide a return authorization.
     3. Once approved, you will ship the product back to our warehouse.
     4. Return shipping charges are the customer’s responsibility unless the item arrived                damaged or incorrect.


Refunds

  • Once we receive and inspect your returned product, we will notify you about the status of your refund.
  • Approved refunds will be issued to your original payment method within 5–7 business days.
  • Shipping fees are non-refundable.


Damaged or Wrong Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos or video proof. We will arrange a replacement or a full refund.

Order Cancellation

Orders can be cancelled within 12 hours of purchase. After that, cancellation may not be possible if the order has already been processed.

 

Contact Us

If you have any questions about our Refund Policy, feel free to reach out:

  • WhatsApp: [Your Number]
  • Email: [Your Email]